Fume extraction unit

Subscribers to the DistList may remember a previous message of mine
complaining about the inadequacies of a company called ASTEC and the
downflow bench they designed and manufactured for us for the purpose
of fume extraction.

We had been in dispute with them for over 4 years, often waiting
long periods for a response to our repeated communications. When I
finally told them I would publish the 4 years' accumulated
correspondence between us on the Internet, the response time was
amazing: 4 minutes. The Director paid us a visit in person the next
week, and two weeks later we took receipt of a replacement unit,
free of charge. What is more; it seems to work. (You may wish to
note this approach for your personal future use.)

PS if someone in the near future offers you a second-hand downflow
bench manufactured by ASTEC, "just say no".

Ylva Player-Dahnsjo
Chief Conservator
Library Conservation Unit
University of Dundee
Dundee DD1 4HN
Scotland, UK
+44 1382 34 4094
Fax: +44 1382 345614


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                  Conservation DistList Instance 14:51
                  Distributed: Tuesday, April 3, 2001
                       Message Id: cdl-14-51-017
                                  ***