...That's always been standard commercial practice in France, where the customer is, by definition, wrong.
Tony B.--- On Fri, 6/19/09, Dave Lewis <dlewis@xxxxxxxxxxxx> wrote: It's gone beyond the bounds of sanity. Viewing your customer as an adversary is not a rational business model (although it worked for Microsoft for many years).
Let me add a LOUD/LARGE "A-MEN" here!! My theory is that Windows Vista was approved for issue by Bill Gates in order to obtain revenge on EVERYBODY who had poked fun at him as a computer geek over the last two or three decades...?! There is NO other coherent explanation for its existence...?!