Hi all, The University of Virginia Library uses Balanced Scorecard Metrics to provide a view of the organization from four perspectives: user, internal processes, financial, and learning growth / potential. For example, a metric in our internal process perspective measures processing time for routine acquisitions against two targets: 1) process 90% of in-print books from N. America within one month or 2) process 80% of in-print books from N. America within one month (last year we hit just below target 1 at 87.5%). If you're interested in the wide range of activities we measure annually, you can find more information -- and the results -- at <http://lib.virginia.edu/bsc/index.html>. I'm working to develop metric(s) to measure the progress of our developing Preservation program by examining input (funding allocated to the program, number of staff, salaries, etc. -- basically items that fall under the expenditures area of the ARL Preservation Statistics) vs. output (conservation treatment, binding, reformatting -- again, based on ARL Preservation Stat reporting). The goal is not only to prove that increased investment will yield increased output; it is also to provide annual targets for success which often translate into keeping Preservation on the Library's radar and goals list. How do you measure the success or progress of your Preservation programs? Do any of you use similar metrics to account for your Library's commitment to Preservation or the annual productivity of your operations? Are these based on year-to-year comparisons of ARL Pres Stats or other metrics? Feel free to respond to the list or to me individually. Thanks, Holly --------------------- Holly Robertson Preservation Librarian University of Virginia Libraries mail: Alderman Library - Rm 113 Charlottesville, VA 22904-4105 phone: 434.924.1055 fax: 434.243.7756 email: hollyr@xxxxxxxxxxxx www.lib.virginia.edu/preservation |